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Week 1 UX Observation: An Observation of the website, eBay.

During this week, the class discussed UX (User Experience) and various other usability issues that could interrupt the functionality of a UX. In my case, it's the UX design of eBay and how messy the whole site is.


Here's why:


1. Describe a task to accomplish clearly at what website/or physical places. (5 points)

As an e-commerce website, it acts as a digital store for customers and consumers to sell and purchase products. The user can also make wishlists to get what products they need.


2. Describe the frustration or unsatisfiable your experience (5 points)

Back in 2013, I had a problematic experience selling a PC Bluetooth adapter on eBay due to its low latency and poor connection. It took me three days to resolve the issue because of eBay's poor customer service. The website's messy menus only made things more frustrating in the long run.


3. Use the Hurestic Evaluation(HE) principle terminology to articulate the problem or describe the problem, identified as beyond a usability problem. (5 points) Refer to the HE design principle from here when you write the report:

eBay's navigation is inconsistent, making it difficult to find items due to the confusing filters and shipping options. As I mentioned earlier, navigating eBay's layout can be difficult, making it daunting to specify item details.


4. How to improve the interaction design to solve the problem or provide a better user experience. (5 points)

Three ways to improve the website: simplify menus and descriptions, provide prompt customer service, and make the search bar a toggle instead of taking up screen space. Less is more in web design.

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